All activity is logged for quality assurance.
(i.e. time call was received, time our technician was dispatched the call, time technician performed an action on your call, responder status, and more)
Strict escalation protocols and rules are used to ensure timely response.
Our highly automated systems monitor if your call was returned. Our automated systems check every 2 minutes for an action on your call, if no action is shown after 30mins your call will automatically be escalated to our management team for resolution. This guarantees our customers a 30 min response, 24 hours a day, 7 days a week.