Effective Date: January 2, 2024

By providing your mobile phone number and consenting to receive text messages from Wellington Dock & Door Ltd. you agree to the following terms and conditions.

Program Description

Wellington Dock & Door Ltd.  may send SMS messages related to:

• – Appointment scheduling and reminders
• – Service updates and technician arrival notifications
• – Work order updates
• – Customer support communications
• – Project status updates
• – Invoices and payment reminders

Consent to Receive Messages

Customers may opt-in to receive SMS communications through one or more of the following methods:

• – Submitting a contact form on our website and providing consent to receive text messages.
• – Providing verbal consent to a Wellington Dock & Door Ltd. representative.
  Wellington Dock & Door Ltd. collects opt-ins verbally either at our physical location or over the phone. During this process, customers provide their phone number and are informed using the following script:
  “By providing your number you consent to receive appointment reminders, service updates, customer support communications, project status updates, invoice and payment reminder messages from Wellington Dock & Door Ltd. ‘Message and data rates may apply’,’Message frequency varies’, you can ‘text HELP for support or STOP to unsubscribe.’ Phone numbers won’t be shared with third parties. You can view our privacy policy at the following link: www.wellingtondockdoor.ca/wdd-privacy-policy & our Terms at www.wellingtondockdoor.ca/sms-terms.”
• – Requesting service and providing a mobile phone number for communication purposes.
• – Completing customer forms that include SMS consent authorization.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

Message Frequency

Message frequency may vary depending on the services requested, ongoing projects, appointments, and customer communication preferences.

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier’s plan. Wellington Dock & Door Ltd.  are not responsible for any charges incurred from receiving SMS messages.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

STOP

After opting out, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again.

Help Instructions

For assistance, reply:

HELP

or contact us directly at: Phone: (519) 248-0122

Privacy

Your privacy is important to us. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information collected through our SMS program will be used solely for communicating with you regarding our services and business operations.

Supported Carriers

SMS delivery is subject to effective transmission by your mobile carrier. Carriers are not liable for delayed or undelivered messages.

Changes to Terms

Wellington Dock & Door Ltd. reserve the right to modify these Terms & Conditions at any time. Any updates will be posted on our website and become effective upon posting.

Contact Information

Wellington Dock & Door Ltd.
274 Shirley Ave, Unit 101
Kitchener, Ontario N2B 2E1
Phone: (519) 248-0122

For questions regarding these SMS Terms & Conditions, please contact our office.